Help centre
Find answers about PinasMart, searching for providers, business listings, plans and your dashboard. PinasMart is a directory and discovery platform. Buyers and providers should verify material details before transacting; mandatory legal rights and obligations remain unaffected.
PinasMart is a Philippine directory and business-discovery platform owned by Kairoxz Autonomous Intelligent Systems Inc. It presents information about independent businesses, suppliers, professionals, products, services, property, vehicles and rentals so users can find and contact providers. Unless expressly stated for a particular service, PinasMart is not the seller, buyer, broker or contracting party in a transaction between users.
PinasMart is owned and operated by Kairoxz Autonomous Intelligent Systems Inc.
Include your business name or listing link, the affected page and a clear description. For payment concerns, include the transaction reference and date. Never send passwords, PINs or one-time codes.
PinasMart supports discovery across more than 80 provinces and regional areas. Results depend on published listings. Geographic coverage does not mean every municipality, barangay or business already has an entry.
Independent providers generally quote, sell, supply, deliver and perform their own offerings. Buyers and providers negotiate and fulfil their own agreements unless a specific PinasMart service expressly states otherwise. Confirm the contracting party and written terms before committing. This description does not exclude any obligation or liability that applicable law imposes on PinasMart.
Publication does not establish ownership, partnership or endorsement. Independent businesses remain responsible for their information, products, services and customer commitments.
A verified badge means specified information or documents have undergone the platform's stated checks. It does not certify every claim or guarantee quality, safety, legality, professional competence, solvency or successful delivery. Buyers must still check documents relevant to their transaction, and providers must assess the buyer's requirements and authority. Paid membership and verification are separate.
No. A business may require different permits or professional authorizations for different activities. Confirm the current documents relevant to your proposed transaction with the provider and the appropriate issuing authority.
Sponsored identifies promotional placement. Advertising does not guarantee quality, suitability or transaction results. Evaluate the provider and its offer independently before committing.
No. Discovery and membership features do not guarantee leads, conversions or revenue. Outcomes depend on demand, location, listing quality, pricing, availability and the provider’s response.
Businesses, account holders or other permitted sources provide listing information. Information may change or become outdated. Confirm important details directly before placing an order or making payment.
Both parties should verify identity and authority, clarify specifications, quantity, price, taxes, delivery, payment terms and available remedies before agreeing. Buyers should check relevant permits, ownership and payment recipients. Providers should confirm the buyer's requirements, purchasing authority and verified payment before fulfilment. Keep written quotations, agreements and transaction records. Due diligence does not excuse fraud or remove mandatory legal duties.
Contact support with the listing link and the specific incorrect field. Explain the correct information and provide supporting evidence if available. A report may require review before changes are made.
Start with the seller or provider responsible for the transaction and refer to your written agreement and applicable rights. Retain messages, invoices and payment evidence. PinasMart can receive reports about listings or platform activity, but a report does not guarantee reimbursement or settlement. Users may seek help from appropriate authorities. Nothing in these FAQs removes mandatory remedies or automatically excuses unlawful conduct by any party.
The Privacy Policy is linked in the website footer. Review it to understand the stated handling of personal information. Contact support with a specific privacy question or request.
No. These FAQs explain PinasMart's directory role and the responsibilities of buyers and providers. They do not exclude any right, remedy, duty or liability that cannot lawfully be excluded. Each party remains responsible for its own conduct and agreements. PinasMart's legal responsibilities depend on applicable law and its actual role, not merely the label 'directory'.
Type the product, service or business name into the search box. Add a location where filters are available. Begin with a specific need, such as packaging supplier, then narrow the results to providers relevant to your project.
AI Search helps interpret a natural-language request and identify potentially relevant listings. Describe the offering and location clearly. Results may be incomplete, outdated or inaccurate and are not binding quotations, stock confirmations or professional advice. Open the suggested listing and independently confirm the provider's identity, capabilities, availability, price and terms before acting.
Describe the offering, location and important requirement in a short sentence. For example, ask for a commercial refrigeration supplier in Bulacan. Avoid including confidential specifications or personal information unnecessarily.
Check the underlying listing and contact the provider before acting. Try a clearer request or report the mismatch to support with the search wording and result link. Do not include confidential search details in public reports.
Try Filipino, English or common marketplace terminology. Matching depends on available listing text and aliases. If results are limited, try the English equivalent or a different local term.
Enter the name as accurately as possible. If there is no match, try its distinctive words, trading name or known location. Confirm the identity rather than assuming similar names belong to the same business.
Use a specialty or public professional name and select Professionals where relevant. Confirm qualifications and current authorization directly for regulated services before booking.
Open Services or search for the service you need. State the task and location clearly. Ask whether the provider offers inspection, materials, labour, transport and after-service support.
Open Automotive or search by vehicle type, make or model. Confirm condition, registration details, ownership, inspection arrangements and payment terms directly with the seller.
Use keyword-only search where the page permits it. Results may cover a wider area. Add a location when you need nearby providers or want to reduce irrelevant matches.
Select its available Call button or use the published business number. Your phone may ask you to confirm the call. Network charges may apply; confirm business hours before expecting an answer.
Select the available WhatsApp option. It may open an installed app or supported web service. Check the recipient and message before sending, and remember that external-service privacy settings apply.
Where enabled, describe your requirement using the quote or enquiry option. Provider participation and responses depend on availability. Compare written replies and confirm terms directly before placing an order.
No. Prices may be indicative, subject to quantity or customization, or no longer current. Ask the provider to confirm the exact model or scope, stock, minimum order quantity, taxes, delivery charges and lead time. A listing or search result alone is not a confirmed order. Obtain written acceptance of the complete terms before paying.
Do not send payment for an independent supplier purchase to PinasMart's membership collection account unless that specific transaction is expressly authorized. Membership and advertisement payments concern platform services and are separate from supplier purchases. Verify the intended recipient and payment purpose. Do not assume PinasMart provides escrow, purchase insurance or a payment guarantee.
Eligible businesses, suppliers, professionals and providers may submit information in supported categories. Acceptance depends on platform rules, required details and any applicable review or verification. Represent your offering accurately.
A listing gives customers a place to discover your offering, review your details and contact you. It can complement your existing website and sales channels, but it does not guarantee traffic, enquiries or sales.
Include a clear name, correct category, complete business location, reachable contact methods, specific description and suitable photos. Explain what customers can buy or request rather than relying on vague promotional claims.
The monthly tiers are:
Compare the current item limits and features on Plans & pricing. Confirm the billing period, final payable amount, applicable charges and activation terms before paying. Membership fees are separate from the prices charged by independent suppliers.
The Free plan is PHP 0. It provides the basic access described in the current plan comparison. Internet, calls and separately purchased services may still involve charges. A paid upgrade is a separate choice.
Starter is listed at PHP 9 per month. Review its current item limits and included features before selecting it. Confirm the payable amount and billing terms shown during the payment process.
Growth is listed at PHP 199 per month. Compare its published catalogue limits and tools against your needs. Do not assume every feature available elsewhere on the platform is included.
Premium is listed at PHP 399 per month. Check the current comparison for its capacity, promotional access and other inclusions, together with applicable payment conditions.
Open Plans & pricing and compare item limits, feature access and billing periods. Choose according to what you need to publish and manage rather than assuming a higher price guarantees more sales.
Yes. Start with the Free plan and use the available upgrade or plan option when additional capacity or features are needed. Compare Starter, Growth and Premium, confirm the price and billing period, and follow the payment instructions. Paid features depend on confirmed activation. If the upgrade option is unavailable or status is unclear, contact inquiry@pinasmart.com.
No. Review any stated placement benefit carefully. Membership does not guarantee a particular position for every query, location or device, and it does not guarantee customer demand.
Contact support with your business, target audience, preferred dates and campaign objective. Ask about available placements, artwork requirements, price and approval conditions before preparing or paying for a campaign.
Choose the most accurate available category for the main offering. Do not select an unrelated category merely for exposure. If a suitable option is missing, contact support with the offering and suggested classification.
The business owner or authorized manager must keep names, descriptions, prices, availability, location, contact details and authorization claims accurate. Use only images and documents you may lawfully publish. Correct outdated information promptly and inspect the public listing after saving. Platform publication does not transfer the provider's responsibility for its own representations or transaction commitments.
Acknowledge the concern, check the quotation and transaction records, and explain a practical next step. Preserve evidence and communicate respectfully. Buyers should provide clear details; providers should address their contractual and legal obligations. Report platform misuse separately through the available channel or inquiry@pinasmart.com. PinasMart reporting does not replace remedies available under applicable law.
The business-owner dashboard is for managing your own listing and features available to your account. The internal administration panel is restricted to authorized PinasMart staff. A business membership does not grant internal admin access. Use the appropriate login and never request or share another person's credentials.
Choose Free Listing or the available business registration option. Complete the displayed steps using accurate information and review any terms before submitting. Available categories and forms depend on current configuration.
Follow the email or cellphone verification instructions shown on the website. Enter codes only in the legitimate verification form. Do not send codes to support staff, suppliers or other users.
Select Business Owner login and use the method displayed for your account. Confirm you are on the legitimate PinasMart site before entering credentials. Follow any additional verification requested.
Use available profile settings or ask support about correction. Email or cellphone changes may require reverification. Check that your public business contact fields are also correct; they may be separate from login details.
Review identity, category, address and contact information. Add a clear business description and relevant images, then inspect the public listing to confirm the result. Complete any pending verification or review steps.
Edit the location fields available in your profile, including province and city where requested. Check that the selected geography matches the written address and review the public page after saving.
Correct the public phone or messaging details in the available business editor. Use the format requested by the form and test the published contact method. Updating a login email may not update a public contact field.
Open the available product catalogue area and choose the add option. Enter a specific title, accurate description, relevant specifications and suitable images. Complete required fields and review before saving.
Categories can use different listing templates to capture relevant specifications. Complete the fields that apply accurately. Report unrelated or duplicated required fields with the category and a screenshot.
Check the Inbox or enquiry area available in your account. External calls, emails or WhatsApp conversations may remain outside PinasMart. Review each channel you publish for customer contact.
Review available Inbox or quote records and keep your own follow-up records for external calls, email or WhatsApp. Distinguish an enquiry from a qualified requirement, quotation and confirmed order. Analytics depend on the features available to your plan; a view or contact-button click does not prove a completed conversation or sale.
Open the available upgrade or plan option and compare Starter, Growth and Premium. Review price, period and features, then follow payment instructions. Contact support if the upgrade control is unavailable.
Use the payment channels and company collection details shown for the selected plan. Check the amount and billing period, retain the transaction reference, and follow any manual-review instructions. A screenshot or payment submission alone does not confirm activation. Verify the plan status afterward. If payment is confirmed but access is incorrect, contact support with your reference and date, without sending secret credentials.
Check the renewal and expiry terms shown for your subscription. Continued paid-feature access depends on an active entitlement. Before renewal or a plan change, confirm the effective period, payable amount and treatment of any unused time or excess content. Do not assume automatic renewal without an express authorization. Ask support if the status or downgrade handling is unclear.
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